FAQs

Questions retailers ask before they switch.

Straight answers on how Apex handles data, shelf labels, payments, onboarding and growth.

What is the Apex retail platform?
Apex is a global retail operating system with a built-in product catalog, built specifically for independent electronics, home appliance and furniture stores. Instead of stitching together a separate website, point of sale, spreadsheet and shelf-tag system, it brings product data, pricing, inventory, electronic shelf labels and online selling into one connected core.
How does product data get into my catalog?
Apex connects directly to your manufacturer and distributor feeds. It pulls specifications, energy ratings, dimensions, manuals and imagery into each product record automatically, and keeps them current as brands revise their lineups — so you're not retyping spec sheets by hand.
Do electronic shelf labels stay in sync with the website?
Yes, and that's a core reason retailers choose Apex. Price and stock are stored as single values that the storefront, the register and the electronic shelf labels all read from. Change a price once and every surface updates together, so a shopper checking their phone in your aisle always sees the same number as the tag.
Which payments and financing can I offer?
Apex integrates with the processors big-ticket retail relies on — Moneris, Chase, Global Payments, TD Merchant Services, FirstData, TSYS and PayPal — and supports buy-now-pay-later and installment financing at checkout so shoppers can fund a large purchase comfortably.
How does delivery and shipping work?
Built-in carrier integrations quote live rates for parcels and heavy goods, and the platform supports white-glove delivery scheduling and haul-away for appliances and furniture — the logistics that come with selling large items.
How long does it take to go live?
Most retailers launch in weeks, not quarters. We import your catalog, connect your brand feeds and the payment, financing, shipping, shelf-label and ad rails, shape your storefront around your range, then go live and stay on call as you scale.
Can Apex run multiple store locations?
Yes. One catalog and one price book span every location, stock is visible across all of them, and shelf labels stay in sync in every aisle. You can add stores, categories and sales channels without re-platforming.
Will the platform stay up to date?
New versions roll out automatically with no downtime, so the platform keeps improving while you keep selling. The architecture is extensible with open APIs, so you can connect accounting, CRM or ERP systems as you grow.

Still have a question?

Ask us anything about moving your store onto Apex. We'll give you a direct answer and, if it helps, a live look at the platform.

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